FAQs
Frequently Asked Questions
Orders
How do I place an order?
Simply browse our store, select your preferred skincare or beauty products, add them to your cart, and proceed to checkout using our secure payment system.
Can I cancel or change my order?
Orders may be cancelled or modified within 12 hours of purchase. After this period, orders may already be processed for shipping.
Shipping
Do you ship worldwide?
Yes. We ship our skincare and beauty products worldwide so customers everywhere can enjoy our premium selections.
How long does delivery take?
Estimated delivery times:
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South Africa: 2–7 business days
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International: 3–15 business days
Delivery times may vary depending on your location and customs processing.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email so you can follow your delivery.
Products
Are your products safe for sensitive skin?
Yes, many of our products are formulated to support a variety of skin types. However, we always recommend reviewing the product description and performing a patch test before full use.
Do your products help with anti-aging?
Our collection includes products designed to support skin hydration, firmness, and overall skin health, which can help reduce the visible signs of aging.
Do your products come with a warranty?
Some products include a manufacturer's warranty (details on each product page).
If no warranty applies, Modifi still covers 7-day return protection for defects.
Do you offer bulk or reseller discounts?
Yes! If you’d like to stock our products or place a bulk order, email info@modifi.co.za for pricing and partnership info.
Payments
Is my payment secure?
Yes. All transactions are processed through secure and encrypted payment gateways to protect your personal information.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Yoco, and other secure payment options available at checkout.
Returns & Refunds
Can I return a product?
If your item arrives damaged, defective, or incorrect, you may request a return within 14 days of delivery.
How do I request a refund?
Please contact support@modifi.co.za with your order number and details of the issue.
How long do refunds take?
Refunds are processed within 3 – 10 working days once we receive and inspect the returned item.
Can I exchange a product?
Yes — if the item is defective or incorrect, we’ll exchange it for the same or an equivalent product (if available)
Still Need Help?
If your question isn’t answered here, feel free to contact us.
We’re always happy to assist you.
